Privacy Policy

Last updated: July 2026

At Cruzo, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and make a purchase.

1. Information We Collect

We may collect the following types of information:

• Personal Information: Name, email address, phone number, billing and shipping address.
• Payment Information: Payment details are processed securely through our payment providers. We do not store your full card details.
• Order Information: Details of products purchased, order history, and transaction records.
• Device & Usage Data: IP address, browser type, pages visited, and time spent on our site (collected via cookies and analytics tools).

2. How We Use Your Information

We use the information we collect to:

• Process and fulfil your orders
• Send order confirmations, shipping updates, and tracking information
• Respond to customer service enquiries
• Improve our website and product offerings
• Send promotional emails (only if you have opted in)
• Comply with legal obligations

3. Sharing Your Information

We do not sell or rent your personal information. We may share your data with trusted third parties only as necessary to operate our business, including:

• CJ Dropshipping — our fulfilment partner, who requires your shipping details to process and deliver your order.
• Shopify — our e-commerce platform provider.
• Payment Processors — to securely handle transactions.
• Logistics & Courier Partners — to deliver your orders.
• Analytics Providers — to help us understand website usage (e.g., Google Analytics).

4. Cookies

We use cookies to enhance your browsing experience, remember your preferences, and analyse site traffic. You can control cookie settings through your browser. Disabling cookies may affect some features of our website.

5. Data Retention

We retain your personal data for as long as necessary to fulfil the purposes outlined in this policy, or as required by law.

6. Your Rights

Depending on your location, you may have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data
• Opt out of marketing communications at any time

To exercise any of these rights, please contact us directly.

7. Security

We implement industry-standard security measures to protect your personal information. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date. We encourage you to review this policy periodically.

9. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact our support team.