Refund & Returns Policy

Refund & Returns Policy

At Cruzo, your satisfaction is our priority. If you are not completely happy with your purchase, we're here to help. Please read our policy carefully before submitting a return or refund request.

Return Eligibility

We accept returns under the following conditions:

  • The return request is made within 15 days of the delivery date.
  • The item is unused, in its original condition, and in its original packaging.
  • The item is not listed under our non-returnable items (see below).

Non-Returnable Items

  • Items that have been used, damaged by the customer, or are missing original packaging.
  • Items marked as final sale or non-returnable at the time of purchase.
  • Perishable or hygiene-sensitive products.

Damaged or Defective Items

If you receive an item that is damaged, defective, or incorrect, please contact us within 7 days of delivery with:

  • Your order number
  • A clear photo or video of the issue

We will arrange a replacement or full refund at no additional cost to you.

Return Process

  1. Contact our support team with your order number and reason for return.
  2. Our team will review your request and provide return instructions within 2–3 business days.
  3. Ship the item back using a trackable shipping method. Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.
  4. Once we receive and inspect the returned item, we will process your refund within 5–7 business days.

Refunds

  • Approved refunds will be credited to your original payment method.
  • Depending on your bank or payment provider, it may take an additional 3–5 business days for the refund to appear in your account.
  • Shipping fees are non-refundable unless the return is due to our error.

Order Cancellations

Orders can be cancelled within 24 hours of placement, provided they have not yet been processed or shipped. To cancel, contact us immediately with your order number. Once an order has been dispatched, it cannot be cancelled and must go through the standard return process.

Contact Us

For all return and refund enquiries, please reach out to our support team with your order details. We aim to respond within 24–48 hours.